Cancellation Policy

Until when can I cancel

You can cancel a pre-order yourself, at no charge, up until the pre-order cut-off of the previous day (today at 20:00) — that is, for as long as the kitchen hasn't started planning production. The "Cancel" button is on the tracking page (the link in your SMS) and in your account history, and it only appears while cancellation is still allowed.

Refunds

• Card payment: when you cancel, an automatic refund is issued to your card. How soon it shows up on your statement depends on your bank (usually 1–5 business days).
• Cash: no amount has been paid — the order is simply cancelled.

After the cut-off

Once the day is "locked", your food goes into the production schedule and is cooked specially for you. Cancelling after the cut-off is only possible by phone arrangement and is reviewed case by case.

Non-collection

A cash order not collected by the store's closing time is recorded as "not collected". After repeated non-collections, the account can only place orders with card prepayment.

A problem with your order?

If something isn't right (wrong dish, quality), contact the pickup store or us straight away the same day — we'll fix it or refund the amount.

Email: piato@piato365.gr